Roto-Rooter Named Preferred National Plumbing Partner for Greystar Apartment Units

It's midnight. Water is pushing under the bathroom door and spreading across the floor. You call your property manager and expect a quick and efficient response. Who shows up? How fast? And will they actually fix it properly?

This is the moment that defines the relationship between a resident and the community they call home. And it's exactly the moment that Greystar Real Estate Partners - the largest apartment management company in the United States - had in mind when they named Roto-Rooter as their Preferred National Plumbing Partner.

For residents, it means knowing that a trusted, professional plumbing company is already the answer before the question is even asked. For property managers, it means never scrambling for a contractor when the pressure is on - literally. For everyone involved, it means one consistent standard of service, 24/7, 365 days a year, across nearly 400,000 apartment units in over 100 U.S. cities.

Greystar: The Largest Apartment Management Company in the United States

To understand what this partnership means, it helps to understand the scale of Greystar. Headquartered in Charleston, South Carolina, Greystar is not just the largest apartment management company in the United States - they are one of the largest portfolio managers in residential real estate anywhere in the world.

Their recent acquisition of Riverstone Residential Group, previously the second largest apartment management company in the country, brought tens of thousands of additional units and over 10,000 team members under the Greystar umbrella. Today, Greystar manages over 385,000 residential units across more than 100 U.S. cities, with $1.5 billion in active development underway and over $7.5 billion in assets managed globally.

And behind every one of those units is a resident who expects their home to work. A kitchen sink that drains. A water supply that runs clean. A bathroom that stays dry. Greystar's job is to make sure those expectations are met - Roto-Rooter was the natural choice for ensuring exactly that.

Why Greystar Chose Roto-Rooter as Their National Preferred Plumbing Partner

Roto-Rooter's Commercial Business Development team - led by Jack Kortekamp and Keith Vadas - had already built strong working relationships with both Greystar and Riverstone Residential Group long before the merger was announced. When Greystar formalized their new Preferred National Partner Program, Roto-Rooter wasn't making a pitch from the outside. They were a proven partner stepping into a bigger role.

What made the case? Everything that matters as much to residents as it does to property teams:

• Scale and reach. Greystar manages nearly 400,000 units across 100+ markets - and Roto-Rooter matches that footprint. With company-owned branches and experienced plumbing technicians in virtually every major U.S. city, Roto-Rooter gives Greystar a single, consistent plumbing partner across their entire national portfolio. Trusted and recommended since 1935, wherever Greystar operates, Roto-Rooter is already there.
• Pre-existing relationships. This wasn't cold outreach. Roto-Rooter's commercial team had established working relationships with both Greystar and Riverstone Residential Group before the merger took place - which meant that when Greystar began building their Preferred National Partner Program, Roto-Rooter was already a known and trusted name at the table.
• Broad service scope. Roto-Rooter isn't just showing up for drain cleaning. The partnership covers the full spectrum of commercial plumbing needs - drain cleaning, plumbing repair and maintenance, water line repair and replacement, excavation, backflow testing, industrial-grade high-pressure water jetting, and water restoration. One company. Every problem. No gaps in coverage and no need to source additional vendors when a job goes beyond a simple blockage.
• Brand alignment and visibility. Roto-Rooter now sponsors Greystar's Green Awards Program, which recognizes Greystar properties for conserving water, reducing energy consumption, and advancing sustainable operations. For institutional property owners and managers for whom sustainability is a genuine priority, this alignment matters. It signals that Roto-Rooter isn't just a service provider - they're a company that shares the values Greystar brings to how they manage their communities.
• Growth potential. Greystar is not standing still. With $1.5 billion in active development and an expanding international footprint, the partnership has a long runway. As Greystar enters new markets and adds new communities, Roto-Rooter grows alongside them - making this one of the most strategically significant commercial plumbing partnerships in the country.

Full-Service Plumbing and Drain Services for Greystar Apartment Communities

The services Roto-Rooter brings to Greystar communities are a direct response to the real problems that affect real people living in apartment communities every day:

• Drain cleaning: Accumulated grease, hair, and debris collect inside drain pipes quietly - building up until water starts backing up in the kitchen sink or pooling in the shower. Roto-Rooter clears those blockages completely, restoring full drainage flow before a minor inconvenience becomes a genuine disruption to a resident's day.
• Plumbing repair and maintenance: Leaky faucets, broken fixtures, running toilets, inconsistent water pressure - the everyday plumbing demands of a large apartment community are constant. Roto-Rooter's experienced plumbing technicians handle them reliably, keeping communities functioning the way residents expect.
• Water line repair and replacement: Burst or leaking water supply lines can spread damage fast - quietly inside walls, across floors, and into neighboring units before anyone realizes the scale of the problem. Roto-Rooter's plumbers diagnose and resolve water line failures quickly, with the equipment to reach the source whether it's inside the wall or deep underground.
• Excavation: Some plumbing problems originate well below the surface, out of reach of standard repair methods. When that happens, Roto-Rooter handles the excavation needed to safely access and resolve the issue with minimal disruption to the surrounding property.
• Backflow testing: Backflow preventers protect your building's clean water supply from contamination by the drainage system. Most residents never think about them - which is exactly how it should be. Roto-Rooter's certified technicians handle the testing and compliance work that keeps those protections in place, on schedule, and fully documented.
• High-pressure water jetting: For serious drain line blockages, grease buildup, or mineral scale that standard snaking can't fully clear, high-pressure water jetting flushes lines completely - clearing the immediate blockage and extending the life of the pipe in the process.
• Water restoration: When water damage strikes from a burst or leaking pipe, an overflow, or a slow undetected leak, response time is everything. Water spreads fast - into walls, floors, and neighboring units. Roto-Rooter's restoration teams move immediately to contain the damage, extract standing water, dry out affected areas, and return units to livable condition as quickly as possible.

Benefits for Greystar Residents

For residents in Greystar communities, the practical difference comes down to this: when something goes wrong with the plumbing in your home, you're no longer at the mercy of whoever your property manager can reach that day. Roto-Rooter is already the answer. Here's what that looks like in practice:

• Faster response when it matters most: Your property manager isn't hunting for an available contractor when a problem hits. The call goes straight to Roto-Rooter - a known, trusted plumbing company with the infrastructure to respond any time of day or night.
• Consistent quality wherever you live: Atlanta, Denver, Phoenix, Seattle - the Roto-Rooter standard is the same across every Greystar market. If you relocate between cities, you know exactly what to expect.
• Technicians who understand your building: Roto-Rooter's commercial teams work in multifamily residential communities every day. They know how shared supply and drainage infrastructure works, how to isolate a problem without shutting down an entire building, and how to work in occupied spaces without turning your home into a construction site.
• Water safety handled behind the scenes: The backflow testing and water supply line maintenance that protects your drinking water is being managed by certified professionals on a consistent schedule. It's one of those things you should never have to think about - and now you won't.
• Help when you actually need it: Roto-Rooter operates 24/7, 365 days a year. A plumbing emergency at 2am on a holiday weekend gets the same professional response as a call on a Tuesday morning. Because emergencies don't wait - and neither does Roto-Rooter.

Benefits for Greystar Property Managers

For property managers, the impact is just as tangible - maybe more so, because the chaos of a plumbing emergency without the right partner is something most property managers have experienced firsthand. Here's how the partnership changes the day-to-day:

• One call handles everything: Drain blockages, water supply line failures, backflow compliance, emergency water restoration - one fully licensed and insured plumbing company, one consistent standard, no vendor juggling required.
• 24/7, 365 coverage you can count on: When a pipe bursts at midnight on a holiday weekend, you have a professional team ready to respond immediately. Not a voicemail. Not a next-morning callback. Roto-Rooter.
• Consistent standards across your entire portfolio: Whether you manage one property or dozens, across one city or many, you're getting the same Roto-Rooter standard everywhere. Simpler vendor management, cleaner documentation, and fewer surprises.
• Resident satisfaction built in: When plumbing problems are resolved fast and professionally, residents notice. Fewer complaints. Better retention. Communities that run the way they're supposed to.
• A partner that grows with Greystar: As Greystar continues to expand - new developments, new markets, an expanding international footprint - Roto-Rooter grows alongside them. This isn't a short-term arrangement. It's a long-term commitment built for the scale Greystar is heading toward.

Here's How to Reach Roto-Rooter

Greystar built their reputation by making sure every community they manage actually works for the people living in it. Roto-Rooter has been making sure the plumbing does its part since 1935.

For residents - faster help, consistent quality, and the confidence that a trusted plumbing company is already part of the community you live in.

For property managers - one reliable partner, complete service coverage, and one less thing to figure out when everything is happening at once.

Call Roto-Rooter at ${marketPhone} or schedule service online - 24/7, 365 days a year.